How to customize email notifications with your brand

Did you know that SendThisFile lets you customize email notifications?

SendThisFile uses email notification to notify users about the status of their files. For example, when a file is ready or if a file has expired, SendThisFile can send an email to notify the user.

With branded emails, SendThisFile lets you completely control the level of branding customization that you desire. You can choose between plain text or HTML emails, modify the copy, and insert images and logos. You can even replace or remove SendThisFile branding completely!

To change your branded email options, sign-in and go to “Send Files,” then “Add Branded Email.” Create an email template, then click “Edit” to edit the customization options.

Custom email branding is available to Business, Enterprise, and Dedicated Server plan customers.

We hope you enjoy using this powerful feature!

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Save time with Transfer Auto-resume

Did you know that transfer auto-resume allows you to resume interrupted file transfers?

Spotty internet connections, weak WiFi signals, power save modes, and even screen savers can interrupt your file uploads. This can be a big frustration since large file uploads can take a while, and not many people are willing to carefully monitor their upload progress.

With transfer auto-resume we have solved this problem!

Our new Enhanced Mode will allow you to resume interrupted transfers. Enhanced mode also brings other great features, including file compression, folder handling, drag-and-drop, and a great user interface.

Enhanced mode can be enabled under ‘Send Files‘ by clicking ‘Change to Enhanced View.’ You will be prompted to install a small Java applet to enable these functions.

Enhanced mode is a free update available to all SendThisFile customers.

Try it today!

image source: Wikimedia

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Enterprise Plans get unlimited users at no extra charge

Did you know that businesses typically pay what is termed ‘per-seat’ (a.k.a ‘per person’) licenses for software? Due to price sensitivity that the additional ‘per-seat’ charge inevitably causes, businesses often limit the use of an application, regardless of its usefulness or improvement to productivity.

SendThisFile realizes that in this economy businesses need to optimize their budgets, that is why our Enterprise plan has unlimited users for no extra charge.

So if you have 120 employees or 10,000, you don’t have to worry about any additional charges and fees. Every employee in your company will get the added capability of sending large files.

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Collect critical info with Custom Upload Forms

Did you know that Enterprise plan customers can add input fields to their custom upload forms?

In case you didn’t know, custom upload forms can be embedded on your company’s webpage to receive large files. If you are an Enterprise plan customer, we have added the ability for you to add custom input fields. For example, you can add a “customer account number” field, so users of the upload form have a place to enter in their account number.

You can add different types of fields too… including a pre-filled drop down box, text input field, and text input area. You even have the option to make the field required.

For seamless integration with your websites branding, you can change the size, color, and even modify the HTML code of the custom upload form for total control.

Adding custom fields is easy, simply go to Enterprise, then Custom Fields, and use our helpful guide.

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SendThisFile serving business for over 8 years

Our homepage, circa 2004

This week we realized that our first business plan customer signed up all the way back in 2004, so for well over 8 years we have been serving businesses. In Internet time, that is an eternity.

We have been able to continue to providing our fantastic business service thanks to our great customer support and customer focus. Did you know that we are one of the few file transfer companies that offers telephone support right here in the United States? This is just one of the ways that we go the extra step for our customers. Very few, if any, of our competitors offer such a highly valued level of customer service.

We would like to extend our thanks to all our Business plan customers. As we look forward to 2012 we are excited by all the projects and features under development.

Keep your eyes on this blog to learn about all the great things to come!

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Ensure file delivery with secure SMTP

Do you ever send large files using email only to have them get lost? Odds are, your email was automatically marked as unsolicited bulk email (a.k.a. SPAM) and quarantined into a SPAM folder, where it is highly unlikely that anyone will ever see it. So you might be wondering why, if I’m not a spammer, are my emails being hidden? The answer is SPAM filtering.

Thanks to Moore’s Law, the predictable and exponentially increasing power of computers, means that it is continually cheaper to send a SPAM email. The growth of bulk email has resulted in more bad email being sent than good, so something must be done to stem the tide of SPAM from overflowing our email inboxes.

Email providers fight SPAM with email filtering to effectively remove a vast majority of SPAM from ever reaching us. Unfortunately, no system is perfect and the mis-identification of legitimate emails as SPAM occurs. Email filtering looks for a variety of factors, for example emails from unknown contacts, with short messages, file attachments, and links to websites are often red-flagged as SPAM messages. Unfortunately, many of these attributes also apply to email from cloud services, like legitimate file sharing sites such as SendThisFile, who often send emails on your behalf.

While the contents of SendThisFile emails can’t be changed, the email address where SendThisFile emails come from (a.k.a. the ‘From:’ field) can be. SendThisFile has implemented secure simple mail transfer protocol (SMTP) to allow our emails to be relayed by your email server. So instead of file notification emails coming from a SendThisFile email address that is likely to be new to your recipients, notifications can now arrive from your personal or business email address. You can even add multiple email accounts. To protect you further, SendThisFile has implemented strong SSL encryption to protect the SMTP messages.

To setup your own SMTP relay with SendThisFile, sign-in and navigate to ‘My Files,’ then ‘SMTP setup.’

Secure SMTP is available today and recommended for all SendThisFile customers.

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SendThisFile data centers achieve SSAE16 certification

Send large files with a SSAE 16 certified data center

SendThisFile data centers have successfully completed SSAE 16 certification!

What is SSAE 16?
SSAE 16 is an auditing standard for service organizations that replaces SAS 70 type II certification. In short, SSAE 16 is a standard set by the American Institute of Certified Public Accountants (AICPA) to comply with new international standards brought about by the recently introduced International Standards for Assurance Engagements (ISAE) number 3402.

Why is SSAE 16 important?
SSAE 16 certification is important because the SSAE 16 certification standards were derived from international standards, allowing SendThisFile to service the international file sharing community. In addition, the SSAE 16 certification is designed to meet industry specific data controls, such as financial data, legal documents, and medical records, so it is often a requirement for companies in those industries.

What does this mean for me?
SendThisFile’s ability to meet such high standards means that SendThisFile customers can send large files worldwide to any company using our service.  Customers of SSAE certified services, such as SendThisFile, can build the trust and confidence that is often required to do business with international customers across the globe.

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How to send large files with privacy and security

There are many file sharing companies out there offering to send your files. So how does one choose between them? The answer is simple, select a service that will let you send large files in a private and secure manner.

Many file sharing services do not provide adequate protection because they want to save money or are simply unaware of the risks to which they are exposing their users’ files. Security certificates, server-side encryption, and passwords add cost and development time in which only mature companies are willing to invest.

With the Internet growing, more businesses are choosing to share files online, including tax returns, medical information, legal files, bank statements and more. Such sensitive information creates a desirable target for cyber attacks that will only continue to grow in both volume and sophistication as the Internet matures.

To send big files securely and privately, we recommend a service with the following features:

  • SSL sign-on to protect your entire session with encryption
  • Transfer encryption (128-bit or higher) to protect your files while they are moving to and from the provider’s file server
  • AES storage encryption (128-bit or higher) to protect your files while they are stored on the provider’s file server
  • File password protection and recipient authentication (usually through email confirmation) to prevent the unwanted distribution of your files
  • Permanent file deletion so that files are non-recoverable

Privacy and security are important, that is why SendThisFile offers all of these features to its customers.

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SendThisFile is the proud sponsor Webalizer.org

SendThisFile is proud to announce our sponsorship of the open-source Webalizer project!

SendThisFile is a strong supporter of the Open Source community, without which the free software that powers many great web sites would not exist.

When we recently discovered that Webalizer needed a new home, we immediately decided to provide server space for webalizer.org and for the distribution of the software.

Webalizer is free software that analyzes web server log files and organizes the results in an HTML formatted directory that can then be read in a standard web browser. It is simple to use, blazingly fast, and easy to install.

It is also completely free and licenced under the open source GNU General Public License. If you run a website, we strongly recommend using the Webalizer software.

Please consider supporting Webalizer by promoting its use, contributing code, or contributing money towards its development.

For more info, visit www.webalizer.org

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How to send any file type

Have you ever noticed that email programs will block certain file types?

To reduce the spread of spam and viruses, email services block the ability to send certain files, namely executable files. Executable files are self contained programs which can be run by opening them. Every program on your computer is launched using an executable file. In the file sharing world, these executable file types, in nearly all forms, have been singled out as a security threat.

Most email services will completely block any executable file type that is attached to an email. If your job requires you to share an executable file, such as software programmers or developers, email attachment blocking will diminish your ability to easily share your projects with others.

So what files do the large free email providers NOT let you share? The list is surprisingly large.

Google’s Gmail will block files with the following extensions: .ade, .adp, .bat, .chm, .cmd, .com, .cpl, .exe, .hta, .ins, .isp, .jse, .lib, .mde, .msc, .msp, .mst, .pif, .scr, .sct, .shb, .sys, .vb, .vbe, .vbs, .vxd, .wsc, .wsf, and .wsh.

Yahoo! Mail is less aggressive, but still blocks the most common executable files, including: .exe, .com, .vbs, .lnk, .pif, .scr, .bat.

So you might be thinking that you can just compress these files into a single folder right? Well you will be disappointed to learn that Gmail also scans compressed files (.zip, .tar, .tgz, .taz, .z, .gz, and .rar) and blocks these files if an executable format is detected.

Microsoft Exchange, a popular business email platform, is quite aggressive, and by default will block the most file types, including: .ade, .adp, .app, .asp, .bas, .bat, .cer, .chm, .cmd, .cnt, .com, .cpl, .crt, .csh, .der, .exe, .fxp, .gadget, .hlp, .hpj, .hta, .inf, .ins, .isp, .its, .js, .jse, .ksh, .lnk, .mad, .maf, .mag, .mam, .maq, .mar, .mas, .mat, .mau, .mav, .maw, .mda, .mdb, .mde, .mdt, .mdw, .mdz, .msc, .msh, .msh1, .msh2, .mshxml .msh1xml, .msh2xml, .msi, .msp, .mst, .ops, .osd, .pcd, .pif, .plg, .prf, .prg, .pst, .reg, .scf, .scr, .sct, .shb, .shs, .ps1, .ps1xml, .ps2, .ps2xml, .psc1, .psc2, .tmp, .url, .vb, .vbe, .vbp, .vbs, .vsmacros, .vsw, .ws, .wsc, .wsf, .wsh, and .xnk.

Overall, the blocking of executable file types from email has had a positive security effect and raised the minimum level of security for the entire email ecosystem, but has done so at the expense of legitimate users. Since the email user cannot control the file types blocked by email services, the only option is to seek alternative file sharing services such as managed file transfer.

At SendThisFile, we know that blocking file types limits legitimate uses of file sharing, and we allow you to share large files of any type. So if a programmer needs to send large files that are executable, they can do so. The recipient will receive a download link that opens a SendThisFile download page from which the file can be downloaded.

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