Industry: Visual Communications
Every day FASTSIGNS® centers receive electronically transferred graphic files from customers in over 530 locations across 8 different countries worldwide. FASTSIGNS® uses customer graphics files to provide project estimates or to create signs, exhibits and other visual graphics. With more customers utilizing electronic transfers each year, FASTSIGNS® had a growing need for a robust file management system that could consistently transfer and temporarily store graphic files. Providing FASTSIGNS® centers a reliable system to quickly process and access customer files was critical to maintaining its business success.
"With SendThisFile, we are able to keep us in sync with our customers' needs, allowing us to reduce time spent processing file transfers."
- Brian Boehm, Technical Services Manager
FASTSIGNS® contacted SendThisFile to build a tailored web service on a dedicated server. The solution utilizes a SendThisFile Dedicated Enterprise plan to handle and distribute the file traffic load in the United States, Canada and Grand Cayman, and combines SendThisFile's flexible API to pass unique software parameters to a FASTSIGNS® database. The new database tracks interrupted transfers through a process called 'transfer reconciliation', enabling FASTSIGNS® to have a granular view of their customer transfer status down to the file level, for every FASTSIGNS® center.
The SendThisFile solution provided a consistent delivery of transferred files and simplified the management of inbound files for improved productivity at both the corporate headquarters and individual center locations.
"SendThisFile technology enables us to handle over 2.3 terabytes of data and more than 14,000 file transactions per month, without the need for additional corporate staff to facilitate the program."
- Gary Feltham, Senior Vice President Business Development
FASTSIGNS® provides comprehensive visual communications solutions to help customers of all sizes - across all industries - meet their business objectives and increase their business visibility. To learn more, visit www.fastsigns.com.