Industry: Visual Communications

The Challenge

Every day FASTSIGNS® centers receive electronically transferred graphic files from customers in over 530 locations across 8 different countries worldwide. FASTSIGNS® uses customer graphics files to provide project estimates or to create signs, exhibits and other visual graphics. With more customers utilizing electronic transfers each year, FASTSIGNS® had a growing need for a robust file management system that could consistently transfer and temporarily store graphic files. Providing FASTSIGNS® centers a reliable system to quickly process and access customer files was critical to maintaining its business success.

The Solution

FASTSIGNS® contacted SendThisFile to build a tailored web service on a dedicated server. The solution utilizes a SendThisFile Dedicated Enterprise plan to handle and distribute the file traffic load in the United States, Canada and Grand Cayman, and combines SendThisFile's flexible API to pass unique software parameters to a FASTSIGNS® database. The new database tracks interrupted transfers through a process called 'transfer reconciliation', enabling FASTSIGNS® to have a granular view of their customer transfer status down to the file level, for every FASTSIGNS® center.

The Result

The SendThisFile solution provided a consistent delivery of transferred files and simplified the management of inbound files for improved productivity at both the corporate headquarters and individual center locations.