Author Archives: admin
How do I cancel my account?
Paid Accounts For cancellation instructions for PAID subscriptions please go to the ‘Canceling Your Subscription Online’ section of the SendThisFile Subscription Agreement. Free Accounts To cancel a FREE account, use the ‘Contact Us‘ link at the top of any page … Continue reading
Posted in Billing, F.A.Q.
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What’s New with SendThisFile?
We are continually tweaking settings, adding new features and making SendThisFile the best place to manage your file transfers. Your suggestions are very important to us and we carefully consider all of your comments. We will update this space with the latest … Continue reading
Posted in F.A.Q.
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Upload file size is larger than on my computer
The current hypertext transfer protocol (HTTP) only allows us to estimate the size of the large file that is being uploaded. Our estimates can be as much as 50K bytes too large. As long as the number of bytes is … Continue reading
Posted in F.A.Q.
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What is an Enterprise Branded Form?
To receive files through our file transfer management service, Enterprise Plan customers have the option to create an Enterprise Branded Form that may be placed on their website. You can completely tailor an Enterprise Branded Form to match the appearance … Continue reading
Posted in Enterprise Plans
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UTF-8 File Naming Issues
UTF-8 encoding is available in the file download webpage to preserve filename text for non-latin languages (e.g. Russian, Asian) and other special characters (e.g. “%”). To enable UTF-8 encoding, click the ”international” hyperlink instead of the filename hyperlink. Users who click … Continue reading
Posted in Downloading Files, F.A.Q.
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Secure Login
Logging in with SSL Encryption Optional secure login (requires a current browser with 128-bit encryption): Prior to logging in, navigate to sendthisfile.com, in your browser’s address bar change “http” URL to “https“, then press Enter to load the new page. … Continue reading
Posted in Getting Started, Security
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Receiving Files
What does the recipient receive? The recipient will receive an email from files@sendthisfile.com. The From line will show that it is from the sender. The default Subject is Incoming File from SendThisFile, however the sender may have modified the Subject … Continue reading
Posted in Downloading Files, Getting Started
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Plug-in (Beta) for Microsoft Outlook
You can send files of any size using the SendThisFile Microsoft Outlook Plug-in (paid accounts only). Companies using MS Outlook/Exchange can seamlessly integrate SendThisFile’s secure file transfer platform with their Outlook environment. Users no longer have to struggle with email attachment limitations, inbox storage quotas, or lack of security. Continue reading
Posted in Enterprise Plans, Plug-Ins
Tagged Enterprise, Outlook, Outlook Plugin, Plug-in, Plugin
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Password Reset Tool
How to reset a lost or forgotten password Go to the login screen: https://www.sendthisfile.com/password-reset.jsp Enter in the email address that is associated with your account in the field. Click the Reset Password button. If the email address you entered in Step … Continue reading
Posted in Troubleshooting
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Outlook Transfer Manager
The SendThisFile Transfer Manager is part of the SendThisFile Microsoft Outlook Plug-in. The SendThisFile Transfer Manager performs the following functions: Handles requests made from the SendThisFile Microsoft Outlook Plug-in Communicates with SendThisFile servers and manages file transfers Allows you to … Continue reading
Posted in Plug-Ins
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