Author Archives: admin
My recipient told me my files have ‘expired’
The files that are uploaded will normally remain on our server for the time periods shown under the File Transfer Feature Chart. After that, anyone who tries to download the file will receive a message saying the file has expired. Note: … Continue reading
Posted in F.A.Q.
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Send a file larger than what Internet providers allow
My ISP only allows email attachments up to 2 MB. Can you transfer this 11 MB picture file for me? Continue reading
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Files not uploading with SendThisFile Outlook Plug-in
This can happen for a number of reasons. The following steps should fix this issue. Verify the SendThisFile Transfer Manager is running by looking for the SendThisFile icon on the Windows Toolbar. If the SendThisFile Transfer Manager is not running … Continue reading
Posted in Plug-Ins
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Is my file secure when I’m transferring files online?
Yes, to keep your data safe SendThisFile utilizes 128-bit SSL encryption security for all accounts during file transfers during uploading and downloading of your data. While your file is temporarily stored in our system, Business and Enterprise plans have the option of … Continue reading
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How do I transfer large files to multiple recipients?
We only allow non-Enterprise accounts to specify one recipient per upload to prevent spammers from using the SendThisFile free file sharing service. We realize this makes it a bit more inconvenient for everyone, but we feel it’s worth it in … Continue reading
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Outlook: Default SendThisFile for large attachments
This can be set in “Preferences…” under the SendThisFile Outlook toolbar icon. Click on the “SendThisFile” button on the Outlook Toolbar. Click on the “Preferences…” link. Set the “Use for files larger than __ MB” field to “2″. Click on … Continue reading
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I left and came back to my upload and it has quit
If you want to surf the Internet while you’re uploading a file, click on “File: New: Window” (in Microsoft Internet Explorer) and use the new browser that opens to surf the Internet. Continue reading
Posted in F.A.Q.
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How do I get another verification email?
Go to the “Login and Send” section. Log in using the email address and password with which you initially registered. Another verification e-mail will automatically be sent to you.
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I can’t remember my password. Can you send it to me?
If you have lost or forgotten your password you must reset your password. Click the link below and enter the email address associated with your account. Click Here To Reset Your Password Note: For security reasons SendThisFile will not fax, … Continue reading
Posted in F.A.Q., Troubleshooting
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How to Setup Your Free File Transfer FileBox
Sharing a FileBox link to receive files Login to your SendThisFile account. The FileBox page will not display until you are logged into your account. Click on My Files in the navigation bar, then click on FileBox that appears on the … Continue reading
Posted in FileBox, Getting Started
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