Topic : F.A.Q.

Personal Sending Page

This is an in depth overview of the personal file sending page with SendThisFile. Here we’ll go over how to use the page to directly send files to your recipients and additional options that you have at your disposal. Continue reading

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Set up an administrator on an Enterprise Branded Form

This is how you add an administrator to an Enterprise Branded Form. Continue reading

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How to use transfer logs

How to pull logs from your Branded Upload forms Continue reading

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How to upgrade your account

SendThisFile allows you to the power to upgrade your account at any time.  Simply choose the plan that is right for you. Follow these steps to upgrade your account: Sign-in to your SendThisFile account. Go to ‘My Account’ located in … Continue reading

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Upload file size is larger than on my computer

The current hypertext transfer protocol (HTTP) only allows us to estimate the size of the large file that is being uploaded. Our estimates can be as much as 50K bytes too large. As long as the number of bytes is … Continue reading

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UTF-8 File Naming Issues

UTF-8 encoding is available in the file download webpage to preserve filename text for non-latin languages (e.g. Russian, Asian) and other special characters (e.g. “%”).  To enable UTF-8 encoding, click the ”international” hyperlink instead of the filename hyperlink.  Users who click … Continue reading

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My recipient told me my files have ‘expired’

The files that are uploaded will normally remain on our server for the time periods shown under the File Transfer Feature Chart. After that, anyone who tries to download the file will receive a message saying the file has expired. Note: … Continue reading

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Send a file larger than what Internet providers allow

My ISP only allows email attachments up to 2 MB. Can you transfer this 11 MB picture file for me? Continue reading

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Is my file secure when I’m transferring files online?

Yes, to keep your data safe SendThisFile utilizes 128-bit SSL encryption security for all accounts during file transfers during uploading and downloading of your data. While your file is temporarily stored in our system, Business and Enterprise plans have the option of … Continue reading

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How do I transfer large files to multiple recipients?

We only allow non-Enterprise accounts to specify one recipient per upload to prevent spammers from using the SendThisFile free file sharing service. We realize this makes it a bit more inconvenient for everyone, but we feel it’s worth it in … Continue reading

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