Topic : Troubleshooting

Use Custom Fields on your Branded Upload Form

The Custom Fields feature is extremely valuable for all Enterprise & Dedicated Server accounts. With the Custom Fields option you can actually create any field on your Branded Upload Form, allowing you completely customize it. In this article we will show you how to create a custom field, step by step. Continue reading

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Issue: SendThisFile toolbar does not appear in Outlook 2007

We have updated our Outlook plug and the toolbar icon (ribbon) does not work for our customers currently running Outlook 2007. Continue reading

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Branded Email Setup

This is an in depth overview on how to set up a Branded Email for your SendThisFile account which will rebrand your outbound notification emails as if they came from your server. Here we will find where to add a Branded Email, how to set it up, and go over the customization features you have. Continue reading

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Personal Sending Page

This is an in depth overview of the personal file sending page with SendThisFile. Here we’ll go over how to use the page to directly send files to your recipients and additional options that you have at your disposal. Continue reading

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Password Reset Tool

How to reset a lost or forgotten password Go to the ‘Sign-In‘ page and click ‘Forgot Password,’ or click this link to the ‘Forgot Password‘ screen:¬†https://www.sendthisfile.com/password-reset/index.jsp Enter in the email address that is associated with your account in the ‘Email … Continue reading

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I can’t remember my password. Can you send it to me?

If you have lost or forgotten your password you must reset your password. Click the link below and enter the email address associated with your account. Click Here To Reset Your Password Note: For security reasons SendThisFile will not fax, … Continue reading

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How to Send a File Fast

This article will outline the different aspects of a file transfer speed, what factors influence it’s performance, and how to best optimize for the fastest possible transfer. The speed at which your file will transfer is determined by your maximum … Continue reading

Posted in Downloading Files, F.A.Q., Getting Started, Sending Files, Troubleshooting | Leave a comment

How to prevent file transfer interruptions

File transfers can be interrupted for a variety of reasons. If a transfer is interrupted your file will not be successfully delivered. Follow these tips to prevent file transfer interruptions Use our new Java powered applet where you can pause … Continue reading

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Email Notifications Marked as SPAM

No one likes SPAM, but few of us realize that our own messages may get marked as spam if we aren’t careful. Fortunately, you have some control over your emails getting labeled as SPAM by your recipients’ email servers. Follow … Continue reading

Posted in Sending Files, Troubleshooting | Leave a comment

Common Registration Problems

Your email system blocks our verification email Your email system may have an aggressive spam filter. SendThisFile makes every attempt to indicate that our email messages will not be marked as SPAM and are otherwise considered authentic. Check the folder … Continue reading

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