Topic : Troubleshooting
Use Custom Fields on your Branded Upload Form
The Custom Fields feature is extremely valuable for all Enterprise & Dedicated Server accounts. With the Custom Fields option you can actually create any field on your Branded Upload Form, allowing you completely customize it. In this article we will show you how to create a custom field, step by step. Continue reading
Posted in Enterprise Plans, Troubleshooting
Tagged custom, custom fields, custom inputs, enterprise branded form, fields, inputs
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SendThisFile toolbar does not appear in Outlook 2007
We have updated our Outlook plug and the toolbar icon (ribbon) does not work for our customers currently running Outlook 2007. Continue reading
Posted in F.A.Q., Plug-Ins, Troubleshooting
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Branded Email Setup
This is an in depth overview on how to set up a Branded Email for your SendThisFile account which will rebrand your outbound notification emails as if they came from your server. Here we will find where to add a Branded Email, how to set it up, and go over the customization features you have. Continue reading
Personal Sending Page
This is an in depth overview of the personal file sending page with SendThisFile. Here we’ll go over how to use the page to directly send files to your recipients and additional options that you have at your disposal. Continue reading
Posted in F.A.Q., Getting Started, Sending Files, Troubleshooting
Tagged meter, Personal, Personal Sending Page, recipient, Send file, Sending files, upload
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Password Reset Tool
How to reset a lost or forgotten password Go to the login screen: https://www.sendthisfile.com/password-reset.jsp Enter in the email address that is associated with your account in the field. Click the Reset Password button. If the email address you entered in Step … Continue reading
Posted in Troubleshooting
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I can’t remember my password. Can you send it to me?
If you have lost or forgotten your password you must reset your password. Click the link below and enter the email address associated with your account. Click Here To Reset Your Password Note: For security reasons SendThisFile will not fax, … Continue reading
Posted in F.A.Q., Troubleshooting
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How to Send a File Fast
This article will outline the different aspects of a file transfer speed, what factors influence it’s performance, and how to best optimize for the fastest possible transfer. The speed at which your file will transfer is determined by your maximum … Continue reading
How to prevent file transfer interruptions
File transfers can be interrupted for a variety of reasons. If a transfer is interrupted your file will not be successfully delivered. Follow these tips to prevent file transfer interruptions Use our new Java powered applet where you can pause … Continue reading
Posted in F.A.Q., Sending Files, Troubleshooting
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Email Notifications Marked as SPAM
No one likes SPAM, but few of us realize that our own messages may get marked as spam if we aren’t careful. Fortunately, you have some control over your emails getting labeled as SPAM by your recipients’ email servers. Follow … Continue reading
Posted in Sending Files, Troubleshooting
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