How to prevent file transfer interruptions

File transfers can be interrupted for a variety of reasons. If a transfer is interrupted your file will not be successfully delivered.

Follow these tips to prevent file transfer interruptions

  • Use our new Java powered applet where you can pause and resume uploads – to find out more, click here! (for paid accounts)
  • Disable any Screensavers and power-saving sleep modes
  • Plugin your computer to a power source or use an Uninterruptable Power Supply (UPS)
  • Use an Ethernet cable instead of Wi-Fi to connect to the internet
  • Ensure that your Internet connection is consistent. An intermittent connection will disrupt transfers. Contact your Internet Service Provider (ISP) for troubleshooting.

Other things to try

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