Help with the SendThisFile Form . . .

Sending a File

1. Enter one recipient's address in the Recipient's e-mail address box. Double check this email address . . . there are a lot of mistakes made here.
2. If you choose, you can change the wording in the Subject box. Just delete the default wording and put in your own subject. You can change the default text in the Subject box. To learn how, click here.
3. If you choose, you can change the wording in the From box. Our system has entered the email address you used for your account. You can change this to anything you like by deleting the default setting and putting in your own words. You can change the default text in the From box. To learn how, click here. Caution: If you put in the wrong email address for the recipient, AND change the From box, we will not be able to contact you when the mail daemon sends us the error message about the recipient's failed email address.
4. If you want to send your recipient a message, type your message in the Message box.
5. Use the Browse function to put the complete path and name of the file you wish to send in the File box. You can start the Browse function by clicking on the Browse button or by typing anything in the File box. You can then locate the file you wish to send by clicking your mouse. It's the same as using Microsoft's Explore function.
6. Paid Account holders can select which custom email template to use by using the pulldown menu.
7. Paid Account holders can select 128-bit SSL encryption by making sure the block is checked.
8. Paid Account holders can request email confirmation of the first download, or all downloads, by using the pulldown menu. Make sure the box along side the option is checked.
9. Paid Account holders can request an email notification when the file expires by checking the box next to this option.
10. Paid Account holders can choose to have the file automatically deleted after a preselected number of download attempts. After designating how many attempts, check the box next to this option to activate it. Note: This option deletes the file after the number of download attempts designated. Even unsuccessful attempts are counted.
11. When you're ready to go, click on the SendThisFile button. Caution: Be sure to keep the send this file page open while your file uploads. If you close your browser, or click on the "Back" button, the upload will stop.

When Things Go Wrong

There is an incorrect email address for the recipient.

1. We'll get an error message from our mail daemon that says the notification email can't be delivered. We can't tell if the sender typed in the wrong email address, or if the recipient gave the sender the wrong email address. All we know is that our mail daemon says the notification email can't be delivered.
2. Sometimes, if we're not too busy, and if you left your email address in the From part of the message, we'll let you know about the rejection message we got from our mail daemon. But don't count on that, though: Take your time to make sure the recipient email address you enter is a valid email address.

More than one recipient email address is entered.

1. If you enter more than one recipient email address in the Recipient's e-mail address box, upon clicking the SendThisFile button you will receive an error message from your browser, Only a single recipient is allowed!
2. Make sure only one email address is in the Recipient's e-mail address box and start again.

The Subject, From or Message boxes contains incorrect information.

1. We will upload your file, and your recipient will see the mistakes. Take some time to properly complete each box.

There is no file name in the File box.

1. You will get the You must enter a filename error message.
2. Put in the correct path and file name and you will be good to go.

The wrong path or file name is entered in the File box.

1. When you click on the SendThisFile button, it will appear as though a file has uploaded in about one second. The red progress bar will flash across the screen. You'll even see the next screen that says, File send complete! Click below to send another file as though a file had actually been uploaded. Your clue that there is a problem will be the second part of the message, File send complete. (0 sent).
2. Make sure the correct path and file name are entered. The best way to do that is to use the Browse button.

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