Sales Frequently Asked Questions

Getting Started

How does your service work?

We allow you to securely send large files in 3 steps; upload your file to our SAS70 servers, an email is sent to your recipient, your recipient downloads the file. We are a 100% web-based, there is no software to download or settings to configure.
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Can I send files larger than 2 gigabytes?

Yes!
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Can I change plans at any time?

Changing plans is easy. You can upgrade or downgrade your plan at any time. If you are downgrading from a plan that offers extra features you will no longer be able to access those features after downgrading.
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How does the 15-day free trial work?

If you cancel your account within 15 days of signing up your credit card will not be billed. You may cancel at any time by clicking on the "My Account" link at the top of any page (you must be signed-in).
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Is there a contract?

No, SendThisFile is a month-to-month service. There is no contract or long term obligation. You are billed either monthly or annually, and if you cancel you will not be billed again.
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How much does your service cost?

We have several pricing plans for you to choose from in order to best suit the size and nature of your business.
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What if I go over my plan transfer limits?

If you exceed your included file transfer amount, overage charges will occur (rate varies by plan). Free plans have no overage charges.
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What are my payment options?

We currently accept Visa, MasterCard, American Express, and Discover.
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Where can I review the terms of service and privacy policy?

Here are our Terms of Service and Privacy Policy.
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