Author Archives: admin

Password Reset Tool

How to reset a lost or forgotten password Go to the ‘Sign-In‘ page and click ‘Forgot Password,’ or click this link to the ‘Forgot Password‘ screen: https://www.sendthisfile.com/password-reset/index.jsp Enter in the email address that is associated with your account in the ‘Email … Continue reading

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Outlook Transfer Manager

The SendThisFile Transfer Manager is part of the SendThisFile Microsoft Outlook Plug-in and performs the following functions: Handles requests made from the SendThisFile Microsoft Outlook Plug-in Communicates with SendThisFile servers and manages file transfers Allows you to monitor transfers To … Continue reading

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My recipient told me my files have ‘expired’

The files that are uploaded will normally remain on our server for the time periods shown under the File Transfer Feature Chart. After that, anyone who tries to download the file will receive a message saying the file has expired. Note: … Continue reading

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Send a file larger than what Internet providers allow

My ISP only allows email attachments up to 2 MB. Can you transfer this 11 MB picture file for me? Continue reading

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Files not uploading with SendThisFile Outlook Plug-in

This can happen for a number of reasons. The following steps should fix this issue. Verify the SendThisFile Transfer Manager is running by looking for the SendThisFile icon on the Windows Toolbar. If the SendThisFile Transfer Manager is not running … Continue reading

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Is my file secure when I’m transferring files online?

Yes, to keep your data safe SendThisFile utilizes 128-bit SSL encryption security for all accounts during file transfers during uploading and downloading of your data. While your file is temporarily stored in our system, Business and Enterprise plans have the option of … Continue reading

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How do I transfer large files to multiple recipients?

We only allow non-Enterprise accounts to specify one recipient per upload to prevent spammers from using the SendThisFile free file sharing service. We realize this makes it a bit more inconvenient for everyone, but we feel it’s worth it in … Continue reading

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Outlook: Default SendThisFile for large attachments

This can be set in “Preferences…” under the SendThisFile Outlook toolbar icon. Click on the “SendThisFile” button on the Outlook Toolbar. Click on the “Preferences…” link. Set the “Use for files larger than __ MB” field to “2”. Click on … Continue reading

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I left and came back to my upload and it has quit

If you want to surf the Internet while you’re uploading a file, click on “File: New: Window” (in Microsoft Internet Explorer) and use the new browser that opens to surf the Internet. Continue reading

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How do I get another verification email?

Go to the “Login and Send” section. Log in using the email address and password with which you initially registered. Another verification e-mail will automatically be sent to you.

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