How to reset a lost or forgotten password
- Go to the ‘Sign-In‘ page and click ‘Forgot Password,’ or click this link to the ‘Forgot Password‘ screen: https://www.sendthisfile.com/password-reset/index.jsp
- Enter in the email address that is associated with your account in the ‘Email Address‘ field.
- Enter your new password into the ‘New Password‘ and ‘Confirm New Password‘ fields.
- Click the Continue button. Note: If the email address you entered in Step 2 matches the email address of one of our accounts, we will email confirmation email to that email address.
- Open the email that was sent to your email address and click the confirmation link in the email. IMPORTANT: You must click the link in the email to complete your password change.
Note: For security reasons SendThisFile will not fax, email to another email address, telephone, instant message, text message, mail, send via overnight courier or utilize any other method to send you your password.