December System Update

We recently took the wraps off our latest server upgrades. Now SendThisFile customers can look forward to snappier performance with great non-English alphabet and special character handling in file names. We’ve even boosted file transfer security.

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Continuous improvement takes teamwork (Photo: Rick E. Dick)

Server Upgrade

Systemwide we performed an application server upgrade. This means you now get better UTF-8 support across the entire SendThisFile system, including at the enterprise form, maximum downloads reached form, download page, and more. UTF-8 support means that non-english alphabet and special characters (e.g., Russian text or ampersands) that appear in your filename are preserved when they are uploaded to our servers. Most of our competitors will either delete these characters outright from your filename, or turn them into computer gibberish. So if you send a file via SendThisFile named “кий -%&+.doc”, it will stay that way.

Database Optimization

A big undertaking was a recent optimization of our database, which reduced our load factor by over 50%. The result? A snappier UI with quicker page loading, faster transfers, and an overall improvement to the user experience. We even increased security at the SSL layer for even more robust file protection during transfers.

Our Commitment to You

Being a top tier file transfer company for over 8 years means that you never stop improving and adding value to your service. More reliability, more features, and more security means a better product for our customers.

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“What’s your email address?”

... big computers!
Sharing large files can be complicated (Photo: x-ray delta one)

There is a seemingly endless number of ways to share data; FTP, Web Hosting, free upload sites, file transfer software, IM clients, file storage sites, and many more. Unfortunately the vast majority of these solutions are not practical for day-to-day use for the simple fact that you must force your file recipient to also download, install, configure, and use the same technical software or service you are using. Even if it is an online service they must create an account and sign-in just to receive your file.

It can be presumptuous and even rude to assume that your file recipient would want to take time out of their busy day to learn yet another system, and incorporate additional complexity into their workflow. This is a big reason to why using email to share file download links makes so much sense. Everyone has an email address.

SendThisFile uses your existing email address to send links to your files. If you wish to send large files, the only question you have to ask someone is…

“What’s your email address?”

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3 critical security features for Managed File Transfer

In the world of data management, there are a wide array companies and services vying to serve you. For data transfer, the best managed file transfer (MFT) companies offer strong encryption and security standards to protect your data. So it is no coincidence that these companies often cater to the needs of a business, since every company must protect its intellectual property and sensitive data from exposure to competitors and thieves. The good news is that the same advanced protection methods that are required for the data transfer of a business is also beneficial for individuals.

So which security aspects are the most important for all MFT customers? In short it’s secure sign-in, encrypted transfers, and encrypted file storage. It is simple, any MFT company not offering these capabilities is not protecting it’s customers.

Secure Sign-in

By definition, every MFT company offers their Software as a Service (SaaS) via a publicly accessible website. This gives the advantage of great accessibility to customers so that no matter where they are in the world, they may access the service. This also means that any unprotected activity on the website is susceptible to hacking. HTTPS will protect you while you use the service. A simple username and password will lock the door to your account, but if they are not encrypted in a HTTPS protocol then a user signing-in on a public Wi-Fi network could have their account exposed. Without HTTPS, accessing a website is akin to shouting your ATM card number and password to your banker in a crowded movie theatre. Using HTTPS is like whispering your ATM card number and password to your banker in a soundproof vault.

Encrypted Transfers

Once you are securely accessing a MFT website with HTTPS your username, password are protected. When a file begins to travel from your computer to the MFT’s file server it is now going to a different place on the internet. This is because file transfers are handled by a different web server than the MFT website. Since it’s going to a different location, this communication transfer must also be encrypted otherwise the data could be intercepted or exposed. These encrypted transfers use a process called secure socket layer (SSL). Using encrypted communication transfers will protect your files while they upload and download. It’s the online equivalent to using an armored car to move your files around.

Encrypted File Storage

Now that you have safely signed-in and transferred your files to the file server you are relying on the MFT provider to keep them safe. Any good MFT service will encrypt these files for you on the file server. If an intruder is somehow able to penetrate the MFT’s file server, any files they access would be effectively scrambled and unusable. Encrypting files while they are in storage is like putting your data in a lock box while it is in an armored car. Each additional security layer helps to keep you safe.

Click here to learn how SendThisFile uses the latest technology to keep customers’ data safe and protected.
SendThisFile lets you send large files to anyone, anywhere.

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Exclusive Video Preview

They say it is often easier to foster understanding by showing how something works than by describing it. This is especially true if you have ever had to talk to someone about how to use a website over the phone.

To help new users and the uninitiated understand what we do, we have created a new Introduction Video. So watch our exclusive video preview below, which will be going up shortly on our homepage.

We feel this video captures the excitement we have for file sharing. If you enjoy using our service, please share our video with your friends and co-workers.

You can never have too much of a good thing.

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New Help Center Upgrade

We are very happy to report that our Help Center has received a nice overhaul. Gone is the old Help Center home page, which has been replaced and updated with much improved features. We’ve added topic categories, article search, and quick links to customer support and feedback.

You can use the categories to quickly navigate to the help topic that you need.

The most prominent addition to the new Help Center is our “Ask a Question” search field, which is a great place to start for questions or trouble shooting specific topics.

Of course if you are experiencing issues or have an urgent problem, we have included a button right at the top of the page to email Customer Support. Please note that only paid plans receive email support.

We hope you enjoy the improvements. SendThisFile is committed to providing the best customer experience possible. If you have any suggestions for improvement, please let us know!

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Service Bulletin: Did you notice?

Lately you may have noticed faster page loads and overall speed improvements to our site.

That’s because last week we implemented a systemwide application server upgrade, rewrote database code, added better support for non-Latin and special characters (a.k.a., UTF-8-), and increased security at the SSL layer.

The result? Overall snappier performance, feature refinement, and overall better service at no additional charge.

Thank you for being our customer.

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5 different ways to use SendThisFile

At its core, SendThisFile allows you to send large files securely to anyone anywhere, but this simplicity belies the multitude of ways in which it can be used.

Here are just five different ways that you can use SendThisFile for file sharing.

1. Send files that are too big to attach to an email

Both company and free personal email services will limit the attachment file size, rejecting any email that exceeds this limit. SendThisFile lets you share any file size so you don’t have to think twice about if a file is too large.

2. Secure your sensitive file sharing with transfer encryption

By default, every file transferred via SendThisFile is protected with 128-bit encryption. Normal email and unsecured FTP do not offer enough protection for the transfer of sensitive personal and business information.

3. Collect files on your website with our FileBox widget

A FileBox is a website widget that lets you collect and share files without having to setup multiple accounts for infrequent file sharers. It also saves a lot of programming time, as your webmaster only needs to place a HTML code snippet on the desired page.  By placing a FileBox on a public webpage you can easily collect files from multiple users, which are ready for you to download at your SendThisFile account page.

4. Affordably share large files for company use

SendThisFile enterprise plans have unlimited seat licenses, which is an affordable way to give every employee the capability to share large files. In addition, a FileBox widget can be placed on a webpage behind your company firewall to use internally, so users won’t have to sign-in to our website to use the service. There’s even Microsoft Outlook Plug-Ins available so you can integrate large file sending into your daily workflow.

5. Monitor file sharing activity

Our busy workdays are filled with endless conversations, emails, tasks, and meetings. In a weeks time, you likely will forget who you sent that file to or if they ever received it. We designed a simple way to view all your file sharing activity, so you always know whats going on. You can even export the file transfer logs for record keeping and auditing.

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How to send large files in Outlook 2010

Microsoft Outlook dominates the business email market. In fact, Gartner Research puts Microsoft Office market share at 94%. If you are a business computer user, it is highly likely that you are using Outlook to handle your emails and file sending.

Given Microsofts success, it may surprise you to learn that Outlook limits the maximum file attachment size that you can send. When you hit the limit you will see the following Outlook error message “Email attachment size exceeds allowable limit.” This can be a big problem for end users who need to send large files as email attachements.

There are 3 reasons why Outlook won’t send large files:

  1. Outlook has a default email attachment size limit of 20 megabytes. This limit applies to one large attachment  or several attachments whose sum total size is greater than 20 MB.
  2. Outlook is often configured with a Microsoft Exchange Server mailbox, which has a default attachments file size limit of only 10 megabytes.
  3. Information Technology (IT) departments will set limits on maximum upload usage to control costs. This will vary depending on your department budget, the Internet Service Provider (ISP) you use, and the ISP plan you have selected.

Given these limits, how can you send large files in Outlook?

Business class Manage File Transfer (MFT) service providers with an Outlook plug-in, such as SendThisFile, will get you around Outlook file size limits without resorting to changing server settings or IT policies for your entire company.

To support our business users we offer a plug-in that integrates with Outlook 2010. Available to any SendThisFile paid plan, this plug-in allows you to send large files from Outlook 2010 directly. You don’t have to leave Outlook and you don’t have to use a web browser.

Our Outlook 2010 plug-in is flexible too. You can set the plug-in to automatically activate for file attachments over a certain size limit. For example, you can set it to use SendThisFile only for files larger than 20 megabytes. You can also set passwords to protect your files on each transfer. Perhaps the biggest benefit is that file transfers can be tracked through exportable file transfer history logs. A great tool for archiving.

Click here learn more about SendThisFiles Outlook 2010 plug-in.

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Businesses use Managed File Transfer to send files

Does your business need to send large files? If so, here are five questions you can use to determine if your business should use a Managed File Transfer solution.

  1. Are you using email to send data that should be secured?
  2. Does your data need to be secure both during transfer and when at rest?
  3. Is your file transfer processes fragmented inside your organization?
  4. Do you use a fragmented file transfer process to send large files outside to your business partners?
  5. Are industry compliance standards required for communication (e.g., SAS70, FIPS, HIPAA, etc.)?

If you answered “yes” to any of these questions, then Managed File Transfer is right for you.

 

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