New Help Center Upgrade

We are very happy to report that our Help Center has received a nice overhaul. Gone is the old Help Center home page, which has been replaced and updated with much improved features. We’ve added topic categories, article search, and quick links to customer support and feedback.

You can use the categories to quickly navigate to the help topic that you need.

The most prominent addition to the new Help Center is our “Ask a Question” search field, which is a great place to start for questions or trouble shooting specific topics.

Of course if you are experiencing issues or have an urgent problem, we have included a button right at the top of the page to email Customer Support. Please note that only paid plans receive email support.

We hope you enjoy the improvements. SendThisFile is committed to providing the best customer experience possible. If you have any suggestions for improvement, please let us know!

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Service Bulletin: Did you notice?

Lately you may have noticed faster page loads and overall speed improvements to our site.

That’s because last week we implemented a systemwide application server upgrade, rewrote database code, added better support for non-Latin and special characters (a.k.a., UTF-8-), and increased security at the SSL layer.

The result? Overall snappier performance, feature refinement, and overall better service at no additional charge.

Thank you for being our customer.

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5 different ways to use SendThisFile

At its core, SendThisFile allows you to send large files securely to anyone anywhere, but this simplicity belies the multitude of ways in which it can be used.

Here are just five different ways that you can use SendThisFile for file sharing.

1. Send files that are too big to attach to an email
Both company and free personal email services will limit the attachment file size, rejecting any email that exceeds this limit. SendThisFile lets you share any file size so you don’t have to think twice about if a file is too large.

2. Secure your sensitive file sharing with transfer encryption
By default, every file transferred via SendThisFile is protected with 128-bit encryption. Normal email and unsecured FTP do not offer enough protection for the transfer of sensitive personal and business information.

3. Collect files on your website with our FileBox widget
A FileBox is a website widget that lets you collect and share files without having to setup multiple accounts for infrequent file sharers. It also saves a lot of programming time, as your webmaster only needs to place a HTML code snippet on the desired page.  By placing a FileBox on a public webpage you can easily collect files from multiple users, which are ready for you to download at your SendThisFile account page.

4. Affordably share large files for company use
SendThisFile enterprise plans have unlimited seat licenses, which is an affordable way to give every employee the capability to share large files. In addition, a FileBox widget can be placed on a webpage behind your company firewall to use internally, so users won’t have to sign-in to our website to use the service. There’s even Microsoft Outlook Plug-Ins available so you can integrate large file sending into your daily workflow.

5. Monitor file sharing activity
Our busy workdays are filled with endless conversations, emails, tasks, and meetings. In a weeks time, you likely will forget who you sent that file to or if they ever received it. We designed a simple way to view all your file sharing activity, so you always know whats going on. You can even export the file transfer logs for record keeping and auditing.

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How to send large files in Outlook 2010

Microsoft Outlook dominates the business email market. In fact, Gartner Research puts Microsoft Office market share at 94%. If you are a business computer user, it is highly likely that you are using Outlook to handle your emails and file sending.

Given Microsofts success, it may surprise you to learn that Outlook limits the maximum file attachment size that you can send. When you hit the limit you will see the following Outlook error message “Email attachment size exceeds allowable limit.” This can be a big problem for end users who need to send large files as email attachements.

There are 3 reasons why Outlook won’t send large files:

  1. Outlook has a default email attachment size limit of 20 megabytes. This limit applies to one large attachment  or several attachments whose sum total size is greater than 20 MB.
  2. Outlook is often configured with a Microsoft Exchange Server mailbox, which has a default attachments file size limit of only 10 megabytes.
  3. Information Technology (IT) departments will set limits on maximum upload usage to control costs. This will vary depending on your department budget, the Internet Service Provider (ISP) you use, and the ISP plan you have selected.

Given these limits, how can you send large files in Outlook?

Business class Manage File Transfer (MFT) service providers with an Outlook plug-in, such as SendThisFile, will get you around Outlook file size limits without resorting to changing server settings or IT policies for your entire company.

To support our business users we offer a plug-in that integrates with Outlook 2010. Available to any SendThisFile paid plan, this plug-in allows you to send large files from Outlook 2010 directly. You don’t have to leave Outlook and you don’t have to use a web browser.

Our Outlook 2010 plug-in is flexible too. You can set the plug-in to automatically activate for file attachments over a certain size limit. For example, you can set it to use SendThisFile only for files larger than 20 megabytes. You can also set passwords to protect your files on each transfer. Perhaps the biggest benefit is that file transfers can be tracked through exportable file transfer history logs. A great tool for archiving.

Click here learn more about SendThisFiles Outlook 2010 plug-in.

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Businesses use Managed File Transfer to send files

Does your business need to send large files? If so, here are five questions you can use to determine if your business should use a Managed File Transfer solution.

  1. Are you using email to send data that should be secured?
  2. Does your data need to be secure both during transfer and when at rest?
  3. Is your file transfer processes fragmented inside your organization?
  4. Do you use a fragmented file transfer process to send large files outside to your business partners?
  5. Are industry compliance standards required for communication (e.g., SAS70, FIPS, HIPAA, etc.)?

If you answered “yes” to any of these questions, then Managed File Transfer is right for you.


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Why use Managed File Transfer to Send Large Files

Managed File Transfer (MFT) is a technology used to send large files that offers many benefits over traditional file sending methods. While MFT has been in use for over a decade, awareness of the technology is relatively low. If you are a newcomer to MFT, you may have some questions.

To help out, here are six important advantages you can use to determine if using Managed File Transfer is right for you.

1. Consolidates file sharing applications to a single platform for your entire organization

MFT frees you from managing fragmented systems by unifying your user base into a single system. It also simplifies reporting and reduces management overhead.

2. Hardware free

There is no hardware taking up space that needs to be managed in your server room. You never have to buy or sell hardware again.

3. No special software is required

A computer without a web browser is like a bike without a wheel, that’s why a browser ships with every computer sold today. MFT uses the open standards of the Internet (e.g., HTML, SSL, HTTPS) used by browsers to send large files. So out of the box, MFT will work across any platform with a web browser.

4. Can easily scale to your business

MFT is a service and like any service it can scale up or down to meet your needs. It can also be started and stopped at any time without penalty. With hardware based solutions you are stuck with physical systems that represent a sunk cost.

5. Sets a high security standard by default

Business class MFT providers all recognize that file security is paramount. That’s why you will find high default security features such as 128-bit file storage encryption, 128-bit file transfer encryption, user authentication via email, and SSL sign-on for users.

6. Free trial for risk free evaluation

Hardware solutions require expensive up front cost. MFT is a highly competitive service, so many companies are willing to offer a free trial to potential customers.

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How to send multiple files at the same time

An annoying aspect of sending more than one file is that you are required to either compress all of your folders and files into a single zipped file or you have to send files individually. Both methods add extra steps and hassle that can eat away your valuable time.

We recently enabled our new beta to eliminate this problem by automatically compressing your selected files into a zipped file before the file transfer process begins. Our service will even compress folders.

An extra benefit is that when you compress your files you are shrinking their file size. Sending smaller files will lower your bandwidth usage and save you money.

Here’s how it works.

First, make sure you have the beta enabled by clicking the link to the beta on the send files page and choose the ‘Enhanced’ experience. For now, only paid plans have access to our beta.

Next enter in your recipients email address in the ‘Choose Recipients’ section, then click the green ‘Select Files’ button. Allow the java applet to run if you haven’t done so yet and you will next see the file selection screen. Here you can either drag and drop your files and folders into the window or you can click ‘Browse’ to select your files and folders.

Once your files are chosen, our system will automatically compress your files and folders into a .zip format. As files are being ‘zipped,’ their progress is updated in real-time. Once compression is complete, your data begins uploading to our secure servers for distribution.

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Intel improving computer randomness

At SendThisFile we certainly take security very seriously.

Here is an article that provides a nice background over the “randomness problem” that has been a tricky one to overcome for the computer industry.

Looks like Intel is really stepping it up to deliver a low-cost-to-operate and pretty darn secure digital hardware solution to generate large random numbers.

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Outlook 2010 plugin now has password protection

We have enhanced our Outlook 2010 plugin to include password protection!

While it has always been easy to send large files with our plugin for Outlook 2010, you were not able to access our password protection feature in Outlook… until now.

Password protection requires those who receive your file enter a password of your choosing before they begin downloading. Without your password they will not be able to access your file. Requiring a password is entirely optional.

Outlook 2010 plugin options

To enable passwords, go to the “message transmit options” menu, check the password checkbox, and enter your password for each file you send.

Click here to learn more about our Outlook 2010 plugin.

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How to easily send files Mac or PC

Whether you own an Apple or a Windows computer, SendThisFile has you covered.

Our new file sending beta allows you to send files completely from within your web browser on both Apple and Windows computers. There is no special software required. So you can easily send files using Safari just as easily as you can send files with Internet Explorer.

Now you don’t have to think twice about using SendThisFile on different computer platforms. It just “works.”

Try our new beta today (free for paid users)!

Click here to learn more about the SendThisFile beta.

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